Should you experience problems with the AzTrax operation, the following troubleshooting guide may assist you in diagnosing the problems with your unit. Once the system behaves as expected, you can resume normal operations.

Possible Solutions:

1. Be sure that the VCR commands are being sent by the remote control. To do this, press the "VCR" button on the remote first, then press the power button. If the system operates normally, the remote was sending other commands (than VCR commands). Proceed as normal.
2. Disconnect the antenna unit at the rear panel of the system controller. Press the power button on the remote. If the system operates normally, you may have a short circuit in the cable between the system controller and the motor unit. Inspect the cabling route looking specifically for pinches or cuts in the cable.
3. Check the connection between the power cord and your vessel's power supply (lighter socket). An light emitting diode (LED) on the light cord plug shows that the cord is delivering power to its connector (and therefore to the system controller). Should this LED not illuminate, check that power is present at your lighter socket and check the fuse within the power cord plug. This fuse is nominally a 5A fuse but can be replaced with any glass body fuse in the 1A to 5A range.
4. Be certain that the power plug is fully engaged in the rear panel connector of the system controller.
5. Slide the IR address switch back and forth once to be certain that it isn't in an intermediate position.
6. With the IR address switch in the normal position (slide position closest to the power cord connector), try the remote control again. Verify that the remote control LED flashes when the power button is pushed.
7. The power source has a high resistance. Check that the lighter socket in use (or that the power supply in use) is providing sufficient power to the unit. This may be caused by a dirty lighter socket, a poor connection within the boat to the battery, or an insufficiently rated power supply. The AzTrax requires a 1A power source.
8. Try reprogramming the remote control. With the IR address switch in the normal position, hold the VCR button on the remote down until the LED on the remote illuminates continuously. Press the power switch repeatedly, the LED will cycle off, then back on, for each switch press. Count the number of power button presses as you go. It will take 100 (one hundred) presses the reach the address of the system controller. The system controller should power on when the 100^th power button press is reached. Press the stop button to end the remote control programming operation.

Possible solutions:

1. Antenna motor unit is not communicating with the system controller. Inspect cabling between motor unit and the controller looking for pinches and cuts.
2. With antenna motor unit cable detached from the system controller, verify that a single LED is visible to the right of the digit display. This confirms that power is available on the rear panel motor unit connector .
3. If you have a multimeter, system power (12V DC nominal) should be present between pins 1 (-) and 2 (+).
4. Remove backshell from antenna motor unit cable connector and verify that the wires leading into the connector are not broken.

Possible Solutions:

1. The power source has a high resistance. Check that the lighter socket in use (or that the power supply in use) is providing sufficient power to the unit. This may be caused by a dirty lighter socket, a poor connection within the boat to the battery, or an insufficiently rated power supply. The AzTrax requires a 1A power source.
2. Put the system in "Hold" mode, attempt to rotate the base by hand. If you meet no resistance, the motor isn't activated. This may also indicate that the power supply connector or source is insufficient.

1. Be certain that the systems magnetic sensor isn't being overwhelmed by a local disturbance. This can be verified by putting the system in "Free" mode (Pause button) and rotating the motor base by hand. As you rotate around the full range, the displayed magnetic heading should progress completely through the 0-359 range of the compass. If not, relocated the system to another location and try again.

Possible Solutions:

1. Set the sensitivity to a higher level.

Possible Solutions:

1. The compass module within the antenna motor is not communicating properly. Cycle system power. If this fails to remedy the problem, call for service or repair.

Possible Solutions:

1. Inspect the RG-6 cabling between your receiver and antenna LNB looking for cuts or pinches in the cable.
2. Disconnect the cable at both ends and verify that the core and shield aren't shorted together. Also check that end to end continuity is present.
3. Check that the connectors at your receiver and LNB are in good shape and connected snugly.
4. Be sure that you are looking in the right portion of the sky for your satellite. Enter a local zip code or lat/long in your setup screen to obtain correct elevation and heading settings for your location.

1. Be sure that you are looking at the correct satellite. Enter a local zip code or lat/long in your setup screen to obtain correct elevation and heading settings for your location.
2. Note that on certain RCA receivers, once you pass through the signal the first time, the receiver must be reset via its front panel controls to correctly identify the signal again.

Hopefully by now, we've addressed all the possible problems you might experience with setup. If you continue to have difficulties, please call 1-800-828-5331 for further assistance. We'll do our best to help you along.